COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Feb. 18, 1999--Bendata Inc. today announced that Support Technologies, Inc., a help desk services company headquartered in Atlanta, Georgia, has been named as a HEAT Global Alliance Program partner implementing Bendata's support management and help desk software, HEAT.
Support Technologies' has a solid commitment to the Help Desk community and uses their philosophy of reinventing the Help Desk to bring success to clients around the globe.
Bendata's HEAT Global Alliance Program partner is a key component of Bendata's strategic sales and consulting efforts. Bendata partners with a select group of highly qualified organizations who can professionally represent its products in specific geographic and commercial markets. Partners are selected and certified based on their expertise in hardware, software and network environments, as well as their demonstrated excellence in marketing, sales and customer support.
About Support Technologies
Support Technologies, Inc. (www.supporttechnologies.com), a premier provider of Help Desk products and services, was founded in 1995 by Cliff Oxford, president and CEO. Support Technologies advocates reinventing the Help Desk to achieve maximum business impact.
Headquartered in Atlanta, Georgia, Support Technologies offers a full spectrum of Help Desk products and services, including Re-engineering, Staffing, Software Selection and Implementation, Education and Certification, Insourcing, Outsourcing, After-Hours Support, Consulting and @merica's Help Desk(R) pre-paid support cards.
About Bendata
Bendata, Inc. is a leading supplier of customer support management and help desk software, recognized by independent authorities such as Gartner Group, Meta Group, and Ovum as the industry leader in its field.
Founded in 1982, Bendata has established itself as a global market leader for customer support management software targeting mid-range implementations within small to large organizations. Bendata's flagship product, HEAT, commands a customer base in excess of 4,000 in 47 countries and has enjoyed excellent reviews for its easy implementation, powerful functionality and unique support center management tools. The company's web address is http://www.bendata.com.
Bendata is a wholly-owned division of Ixchange Technology Holdings Ltd. Ixchange company primarily develops and markets client/ server and internet enabled software for the fast-growing Microsoft Windows NT and Microsoft BackOffice systems platforms. Ixchange is listed on the Johannesburg Stock Exchange (JSE) and has been one of the top five performers on the JSE during the past year. The company headquarters is located in Johannesburg, South Africa, and can be reached via the World Wide Web at http://www.ixchange.com.
Company Facts
* Bendata is one of only three customer support software vendors serving the mid-range market recognized as an industry leader by the Gartner Group based on vision and ability to execute.
* Bendata is the customer service leader in the customer support management and help desk market. For the second year in a row, an independent study found that 98% of HEAT customers would recommend Bendata's products to another buyer. Bendata is the only mid-range solution provider to receive Meta Group's highest rating for vision and customer service.
* 27% of Fortune 100 companies use HEAT.
* HEAT has been chosen as 1998 Product of the Year from Call Center Solutions, 1998 Product of the Year from Call Center Magazine, earned a 1998 Best Buy award from Network Solutions Magazine, and won CTI Magazine's 1997 Editor's Choice Platinum Award.
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